1. Who we are This Privacy Policy describes how Pausa Simbólica, Lda., owner of the SAM Bolos e Doces Saudáveis brand, collects, uses and protects the personal data of users of its website. Data controller: Pausa Simbólica, Lda. Address: Avenida das Forças Armadas, n.º 111, 5.º Esq. 1600-082 Lisboa Portugal Email: ola@sampastelariasaudavel.com

 

2. What data do we collect? We may collect the following personal data: • Name; • Email address; • Phone number; • Delivery and billing address; • Data necessary for order processing; • Information provided through contact forms or newsletter subscription.

 

3. How we use your data Your data may be used for: • Processing and delivering orders; • Responding to contact requests; • Sending newsletters and marketing communications (only with your consent); • Improving the user experience on the website; • Complying with legal obligations.

 

4. Legal Basis We process your personal data based on: • Performance of a contract; • Consent of the data subject; • Compliance with legal obligations; • Legitimate interest, where applicable.

 

5. Data Sharing Your data may only be shared when necessary with entities that provide services essential to the operation of the business, such as: • Website hosting and management platforms; • Email marketing platforms; • Transportation companies; • Technology service providers; • Competent authorities when required by law.

 

6. Data Retention Personal data will only be retained for the period necessary to fulfill the purposes for which it was collected or for the period required by legal obligation.